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In-store services

Phone services at our Beltsville and Silver Spring stores

Repairs, unlocking, activation, SIM and eSIM, prepaid refills, bill pay and trade-ins. Cherry Hill Rd, Briggs Chaney and White Oak all do the same list. Book repairs online; for everything else, just walk in.

Request a RepairTrade in at our store
Time confirmed at the counterWe tell you once we see the phone
Final price firstWork starts only when you say yes
Carrier help at the counterActivation, refills, unlocking and bill pay
Ask about coverageWritten terms vary by repair and part

Browse all services

Book repairs online. Anything marked Walk-in is done at the counter, at any of our stores.

Phone RepairCracked screens, batteries, charging ports and phones that won't turn on.Trade-InWalk-inTrade your old phone toward a new one. We look it over and make you an offer.Sell Your DeviceWalk-inSelling a used phone? We check it at the counter and tell you what we'd pay.Repair StatusTrack an in-progress repair from received to ready.IMEI CheckerWalk-inBuying a used phone? We check its IMEI before you pay.Phone UnlockingWalk-inWe unlock phones so they work with another carrier.Activation & SIMWalk-inNew phone? We activate it and set up your SIM or eSIM.Number PortingWalk-inSwitch carriers and keep your number. We handle the transfer.Top Up / RefillWalk-inRefill your prepaid phone at the counter.Plans & Add-OnsWalk-inPick a prepaid plan and we set it up before you leave.International Top-UpWalk-inSend prepaid credit to a phone in another country.Bill PayWalk-inPay your monthly phone bill in person.

Common repairs

What's wrong with your phone?

Pick the problem to see the signs, the estimated starting price and what we check first.

Also at the counter

More in-store services

No online request needed. Walk in to any of our stores, or call ahead if you want to check on a part first.

(301) 595-1877
  • Data transfer to a new phone

    Contacts, photos, messages and apps moved to your new phone, including iPhone to Samsung and back.

  • Screen protector installation

    Tempered glass screen protectors lined up and applied for you.

  • Software troubleshooting

    Freezing, stuck on a logo, connection trouble, or problems after an update.

  • Diagnostics and inspection

    Not sure what's wrong? We inspect the phone and explain your options before any repair.

  • Charging port cleaning

    Lint and dust can stop a phone charging. We check and clean the port first.

  • Speaker and microphone repair

    Callers can't hear you, sound is muffled, or the speaker crackles.

  • Power and volume button repair

    Stuck, loose or unresponsive buttons, checked and quoted before any work.

  • Camera repair

    Camera repairs on iPhone, Samsung and other phones, quoted before any work.

  • Back glass repair

    Cracked rear glass, quoted in store before any work starts.

  • Water damage diagnostics

    Phone got wet? Power it off and bring it in. We explain honestly what can be repaired.

  • iPad and tablet repair

    Cracked screens, batteries and charging ports on iPads and tablets.

  • Google Pixel repair

    Pixel screen, battery and charging port repairs, quoted before any work.

Frequently asked questions

Not sure where to start?

Bring the phone in and tell us what it's doing. Cherry Hill Rd, Briggs Chaney and White Oak are all walk-in.

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