Standard policy terms
Warranty and returns
Verified used-phone orders include plain, standard terms for partner-backed coverage, returns, and shipping support. Full written terms accompany every order.
- 90-day standard warranty
- 30-day standard returns
- Partner-backed support
90-day partner-backed warrantyStandard coverage applies to eligible functional defects.
30-day returnsStandard returns are available when the returned device matches the shipped unit.
No restocking feeStandard eligible returns are not reduced by a restocking charge.
Insured shippingApproved return and claim labels include insured transit handling.
How a claim works
The goal is a clear path from issue report to replacement or refund.
01
Report the issue
Contact support with the order number, device serial or IMEI, and a plain description of what happened.
02
Guided diagnostics
We help confirm whether the issue is functional, setup-related, or tied to the device report.
03
Prepaid label
When a return is approved, the shipping label is prepaid and insured.
04
Replacement or refund
After the returned device is checked, eligible claims are resolved by replacement or refund.
Covered
- Functional defects that appear during the standard warranty window.
- Battery health below the disclosed floor for the listed device.
- Lock issues that conflict with the Verified Device Report.
Not covered
- Accidental damage after delivery.
- Cosmetic wear that matches the stated condition grade.
- Lost devices.
Warranty and return questions
Shop with standard protection
Review the grade, battery floor, lock status, warranty window, and return terms before checkout.